Facilities Overview

LogistiCare manages non-emergency medical transportation (NEMT) for eligible West Virginia Medicaid Members. NEMT can provide transportation for your eligible Medicaid clients to their medically necessary covered services to and from their residence address on file with West Virginia Medicaid. 

Healthcare providers may contact LogistiCare to schedule rides for their eligible Medicaid Members via phone or fax during normal business hours or online using TripCare 24/7/365.

Important Numbers and Links

  • Online Reservations Routine trips
    To register, download the EDI Form and fax the completed form to 1-855-882-5998
  • Phone Reservations Routine and urgent trips
    Monday through Friday from 8:00am to 5:00pm
  • Fax Routine trips
  • Ride Assist Late trips, returns home, cancel and reschedule trips
  • Questions and Concerns Submit any questions or concerns about the service you received

More Information for Facilities