Members FAQ's

Below is list of questions frequently asked by Members. To see an answer, click on the question or use the Expand and Collapse buttons. You may also print the list of questions and answers by clicking the "PRINT" button.

Call us at 1-844-549-8353 at least five business days before your visit. If you call with less notice and the trip is not urgent, you may need to set up your visit for a different date. We schedule routine trips Monday through Friday from 7 a.m. to 6 p.m. You may also schedule your trip online using the Member Services Website.

When you call, please be ready to provide:

  • Member name, home address, and phone number
  • Member Medicaid ID number
  • The street address and the phone number where you want to be picked up
  • The name, phone number, address, and ZIP code of the health care provider you are seeing
  • The date and start time of your appointment
  • The end time of your appointment, if you know it
  • Any special needs, including if you need someone to ride with you
  • General reason for the appointment (check-up, eye appointment, etc.)

To determine the ride most appropriate for you, LogistiCare will ask questions about your health and how you handle basic daily tasks. We may also consult your health care provider. Based on your needs, we will offer you:

  • Gas Mileage reimbursement
  • Fixed route bus tickets
  • Basic ambulatory vehicle services, including sedan, van, and taxi
  • Enhanced vehicle services equipped to transport wheelchairs
  • Your driver will call to remind you of your pick-up time..
  • Be ready for your ride at least 15 minutes prior to the scheduled pick-up time.
  • If you scheduled a ride back, your driver should pick you up less than 15 minutes after your visit is over. Call LogistiCare’s Ride Assist line at 1-844-549-8354 if you have waited longer.
  • If your visit is over and you did not schedule a ride back, call 1-844-549-8354 . The driver should arrive with one hour from the time of your call.

Call LogistiCare at 1-844-549-8354 to cancel your ride or make changes.

Call LogistiCare's Ride Assist line at 1-844-549-8354 if you:

  • Have waited more than 15 minutes after your scheduled pick-up time
  • Have waited more than one hour to be picked up after the time you called LogistiCare to request a return ride when you have not scheduled a specific pick up time with your original reservation.

We are committed to providing excellent NEMT services to West Virginia Medicaid Members. If you have a concern or question regarding the services you receive, please visit our WeCare Website.