Below is list of questions frequently asked by Members. To see an answer, click on the question or use the Expand and Collapse buttons. You may also print the list of questions and answers by clicking the "PRINT" button.
How do I schedule a ride?
Call us at 1-844-549-8353 at least five business days before your visit. If you call with less notice and the trip is not urgent, you may need to set up your visit for a different date. We schedule routine trips Monday through Friday from 7 a.m. to 6 p.m. You may also schedule your trip online using the Member Services Website.
When you call, please be ready to provide:
How does LogistiCare decide what kind of ride I need?
To determine the ride most appropriate for you, LogistiCare will ask questions about your health and how you handle basic daily tasks. We may also consult your health care provider. Based on your needs, we will offer you:
What do I do once my ride is set up?
How do I cancel or reschedule my ride?
Call LogistiCare at 1-844-549-8354 to cancel your ride or make changes.
What do I do if my ride is late?
Call LogistiCare's Ride Assist line at 1-844-549-8354 if you:
How do I communicate a concern about my NEMT services to LogistiCare?
We are committed to providing excellent NEMT services to West Virginia Medicaid Members. If you have a concern or question regarding the services you receive, please visit our WeCare Website.