Requesting Transportation

LogistiCare manages non-emergency medical transportation (NEMT) service for West Virginia. The following information includes basic rules and information for ordering non-emergency medical transportation from LogistiCare. For more information on requesting transportation, please see the Members FAQ’s page or the Facilities FAQ’s page.

Basic Rules for Requesting Transportation

Who Can Request Services

The member, a family member, care-giver, or healthcare provider can request NEMT services for the member.

When to Request Services

By phone
Monday through Friday 6:00 am to 7:00 pm.

Member contact numbers can be found on the Members Overview page and facility contact numbers can be found on the Facilities Overview page.

Online requests
Members and Facilities can submit requests online 24 hours a day.

Requests for routine transportation must be submitted 5 business days in advance of the trip.

What You Will Need

  • Member name, home address, and phone number
  • Member Medicaid ID number
  • The street address and the phone number where you want to be picked up
  • The name, phone number, address, and ZIP code of the health care provider you are seeing
  • The date and start time of your appointment
  • The end time of your appointment, if you know it
  • Any special needs, including if you need someone to ride with you
  • General reason for the appointment (check-up, blood work, etc.)

Urgent Requests

Requests for urgent transportation are taken 24/7/365.

If you have an emergency, please dial 911.

Other Transportation Options Available

Public Transportation (Fixed Route)

Public transportation if available in your area.

Gas Mileage Reimbursement

Gas Mileage Reimbursement is available.